Coaching

Achieving your goals is easier when you have someone skilled in helping you get there!

Improve your focus, clarity and commitment

All successful sports people and an increasing number of business people have coaches. The coach isn’t necessarily better at your job than you are, it’s just they know how to ask the right questions to get you to the peak of your performance. We help you to develop the skills you need in order to get where you are going. What’s your end goal and do you have an A to B?

 
Coaching is ideal if you want to:
• realise your goals
• consistently push yourself to achieve more than you imagined possible
• develop an awareness of how to help others

How it works

At the heart of most coaching programmes is your personal profile. This will highlight who you currently are and how you operate when dealing with everyday situations. Once you understand this, you can then work on areas for improvement that will develop your leadership and management skills and help you realise your full potential earlier in your career.
 
What it can lead to
 
The benefit of coaching is through effective indirect questioning about planned approaches, use of resources and the resulting consequences. Learning through your own experience of a situation and understanding how the related modification of behaviour has improved results is invaluable.
 
The entire executive coaching programme will be conducted in a safe environment that is de-risked by the close attention of your coach. The end result will be your ability to get the best from you. The clarity it brings is life changing.

Profile and Coaching scenarios

1. Looking for promotion
What qualities, behaviours and attitudes will your new boss want? For both, internal or external roles you will need to:
• Understand the qualities required and upgrade your performance characteristics
• Use the best mix of communication styles to get you onto the short list
• Adapt to a wide variety of situations and turn problems into solutions

2. Changing job or company
You need to be looking for a role you can excel in. To ensure you are going to achieve your goals, you will need to:
• Understand your career and job role motivators and know why the new role works for you and them
• Hit the ground running and have an action plan ready to implement
• Prepare for your interview or assessment centre so you perform at your best

3. Dealing with a challenging colleague
Whatever the ‘difficult situation’ is your challenge is in dealing with the day to day and finding a solution that reduces both personal and team impact. You will need to:
• Have a difficult conversation to successfully resolve a situation
• Use positive psychology to minimise the personal impact
• Drive for a win win outcome

4. Coping with a change in working procedures
Change can be disruptive if managed badly. Understanding how to achieve the right relationship between challenge and support is vital. You will need to:

• Drive for proactive communication
• Embrace change by creating the right mind set for progress
• Adapt for uncertainty and successfully overcome challenges

5. Want to sell more or expand your customer base
Customers remain loyal when you get the job done effortlessly. Transform your customers’ experience so they don’t want to go anywhere else. You will need to:

• Sell on value not price
• Move from product sales to become the trusted advisor
• Increase customer loyalty and lifetime value

6. Need to have a difficult conversation
Often the thought of the meeting with that person can be daunting, but emotive issues need to be discussed and situations resolved. You will need to
• Learn the process of having difficult conversations
• Separate the emotions from the facts and remain rational
• Understand what to say and what not to say

7. Want to motivate and engage your team
What drives motivation and how to be the catalyst that means people are engaged and bring discretionary effort to their role. You will need to:

• Make people accountable to themselves and others
• Create a culture where people feel encouraged to want to fully participate
• People feel empowered and competent so they will make the decisions you would

8. Dealing with a difficult customer
This often creates a bad customer experience because you feel it is they who are at fault. In order to resolve the situation, you will need to:

• Understand the different customer types and how they appear
• Know the best way of approaching them so you can pre-empt any potential conflict
• Understand their perspective so you can communicate in a way that ensures their needs will be met

9. Have an important presentation to deliver
Many people fear public speaking. Overcoming the challenges and knowing what you can do create confidence in both you and the audience. You will need to:

• Manage your inner voice so that you are fully engaged with your delivery
• Apply best practice for a solid foundation
• Use proven techniques that engage your audience